Welcome to the Apollo® Sale Store FAQ page! We’ve compiled answers to the most common questions about our products, delivery, payments and more. Can’t find what you’re looking for? Contact our friendly team at [email protected].
About Apollo® Sale Store
Who is Apollo® Sale Store for?
We cater to riders of all ages and experience levels – from urban commuters needing reliable scooters to adventure-seeking families looking for quality bikes. Our products are designed for:
- Adults seeking practical transportation (3-wheel scooters, adult scooters)
- Cycling enthusiasts needing premium accessories and maintenance tools
- Parents purchasing balance bikes for children
- Outdoor lovers looking for adventure bikes and hydration packs
What makes your products special?
Our products combine quality craftsmanship with rider-focused design:
- Specialist selection: Carefully curated range from balance bikes to adventure gear
- Rider-tested: Equipment designed for real-world cycling conditions
- Maintenance ready: Comprehensive support with tools, lube and repair kits
- Global standards: Products meeting international safety requirements
Ordering & Account Questions
What payment methods do you accept?
We accept all major payment cards: Visa, MasterCard and JCB, plus PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.
How do I track my order?
Once your order ships, we’ll email you a tracking number. Use this with the carrier’s website (DHL, FedEx or EMS) to follow your package’s journey.
Shipping & Delivery
Where do you ship to?
We ship worldwide* from our UK warehouse, excluding some remote regions in Asia. If you’re unsure about delivery to your location, email us at [email protected] before ordering.
What are my delivery options?
Express Shipping (10-15 business days after dispatch)
– £12.95 flat rate via DHL/FedEx
– Door-to-door tracking included
– Ideal for urgent orders
– £12.95 flat rate via DHL/FedEx
– Door-to-door tracking included
– Ideal for urgent orders
Free Standard Shipping (15-25 business days after dispatch)
– Free for orders over £50 via EMS
– Tracking number provided
– Perfect for budget-conscious riders
– Free for orders over £50 via EMS
– Tracking number provided
– Perfect for budget-conscious riders
How long does order processing take?
All orders take 1-2 business days to process as we perform quality checks on every bike and scooter before dispatch.
What if my delivery is delayed?
While rare, delays can occur due to customs or local postal services. If your tracking hasn’t updated for 5+ business days, contact us at [email protected] and we’ll investigate immediately.
Returns & Warranty
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all tags attached. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked service.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing depends on your bank/payment provider.
Do you offer product warranties?
Yes! Most bikes and scooters come with a manufacturer’s warranty. See individual product pages for details or contact us for specific warranty information.
Product Questions
How do I choose the right scooter or bike?
Consider:
- Usage: Commuting (adult scooters) vs recreation (adventure bikes)
- Rider height/weight: Check product specifications
- Terrain: Urban (3-wheel scooters) vs off-road (adventure bikes)
Do you sell spare parts?
Yes! Browse our “Bike Maintenance” and “Bike Tools” sections for replacement parts and repair essentials.
Are your bikes/scooters pre-assembled?
Most require some basic assembly (handlebars, pedals etc.). We include clear instructions and all necessary tools. For complex builds, consider our “Bike Work Stands” for easier assembly.
Contact Information
How do I contact customer service?
Email us 24/7 at [email protected]. We typically respond within 2 business hours during UK working days (Monday-Friday 9am-5pm GMT).
Where is your physical store located?
Our warehouse/office is at 84 Bewell St, Hereford, GB HR2H 1RT, UK. Currently we operate as an online-only store.
Ready to ride? Browse our bikes, scooters and accessories today and experience our fast, reliable delivery service!
*Delivery exclusions apply to some remote regions. All delivery times are estimates and may be affected by factors outside our control.