At Apollo® Sale Store, we’re committed to providing high-quality 3-wheel scooters, adventure bikes, and cycling accessories to enthusiasts worldwide. Our shipping and returns policies are designed to ensure you have a smooth shopping experience from checkout to delivery.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Includes package tracking
  • Free Shipping – via EMS (for orders over £50)
    • Delivery within 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges Policy

We stand behind our products and want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return eligible items within 15 days of delivery for a refund or exchange.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition – unused, unassembled, with all tags and packaging intact
  • Return must be initiated within 15 days of delivery
  • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Bike Lube and other consumable maintenance products
  • Opened Bike Puncture Repair kits
  • Personalized or custom-ordered items

Return & Exchange Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your return request using the template below
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions
  3. Package Your Item: Securely pack the item in its original packaging with all accessories, including a copy of your order confirmation
  4. Ship Your Return: Send the package to our warehouse at the address provided in your RMA email (we recommend using a trackable shipping service)
  5. Inspection & Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Cards: 5-10 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable for changed-mind returns.

Exchange Process

To exchange an item for a different size or model:

  1. Follow the standard return process above
  2. Clearly state in your email that you’re requesting an exchange and specify the replacement item

We’ll process the exchange once we receive your return. Exchanges are subject to product availability – if your requested item is out of stock, we’ll issue a refund instead.

Damaged or Defective Items

If your item arrived damaged or is defective, contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a free return and replacement or refund at no cost to you.

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Apollo® Sale Store Customer Service, I would like to request a return/exchange for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Item(s) to return: – [Product Name] – [Product Code/SKU if available] Reason for return: [Please specify – e.g., wrong size, defective, changed mind] I would prefer: [Refund / Exchange for (specify product if exchanging)] Please provide return instructions and any additional information needed. Best regards, [Your Full Name] [Your Contact Information]

Contact Us

For any questions about our shipping or returns policies, please contact our customer service team:

  • Email: [email protected]
  • Postal Address: Apollo® Sale Store, 84 Bewell St, Hereford, GB HR2H 1RT